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Jim Thomas Atlanta

Jim Thomas of Atlanta Discusses How COVID-19 Has Changed the Business Sector

It has been almost ten months since the CDC announced the United State’s first confirmed case of COVID-19. In these ten months, nations worldwide have undergone severe changes in attempts to slow the pandemic’s infection rate; one such change has been the shift of office to remote workers. Jim Thomas, an Atlanta native Senior Executive, and Advisor, […]

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Jim Thomas Atlanta

Jim Thomas Discusses Customer Service in the Modern Age

A recent survey showed more than 60% of consumers had interacted with a customer service chatbot within the past year; however, less than 50% said they would be willing to do it again. AI has become a vital technology in numerous business sectors, including customer service and many experts believe it is the future of […]